Designs the systems, processes and environments through which public services are delivered.
Operational delivery designers are specialist Operational Delivery Professionals who design and improve how public services work in practice.
They connect policy intent with frontline delivery, shaping the processes, operational instruments and physical environments through which people receive services and staff deliver them.
Operational delivery designers build on the capabilities required by the Operational Delivery Profession. Their specialist skills are:
Together, these capabilities help operational delivery designers understand how delivery systems work end to end, identify where they break down and design practical improvements for the public and frontline staff.
Operational delivery design is a specialism within the Civil Service Operational Delivery Profession.
The Operational Delivery Professional Skills Framework defines the core capabilities expected of operational delivery professionals. The specialist capability expectations for operational delivery designers build on this professional foundation.
READ THE OPERATIONAL DELIVERY PROFESSIONAL SKILLS FRAMEWORK (opens in new tab)
The Government School of Design curriculum is built around the capability expectations for operational delivery designers.
The learning pathway comprises:
The universal modules develop the design practices shared across public design roles. The specialist modules develop the additional capability to blueprint delivery systems, design operational instruments, apply strategic design and shape physical environments around how people experience them.
Together, these courses cover the learning objectives expected of operational delivery designers at the relevant level. Specialist modules will be introduced progressively.